ClickAccounts Bookkeeping services:: Frequently Asked Questions

1	Why should you outsource bookkeeping?
2	What size of business benefits from Outsourced Bookkeeping services?
3	How do we stay in touch with you?
4	How do you cancel our service?
5	What are the services we offer?
6	What is the cost of service?
7	Do you interface with shopping cart applications or service providers?
8	Can you entered my bank and credit card transactions automatically in QuickBooks?

1	How to send documents?
2	How do you ensure that the transfer is secure?
3	How do you know if the transfer is complete?
4	What kind of support is available to you?
5	How do you pay for our services?
6	How do you view, download financial information or scanned documents?
7	How to order?

1	How do you ensure that the financials entered are correct?
2	How do you relate a document with the QuickBooks records?

1	What do you need to subscribe to our services?

Answers

Bookkeeping Service

1	Why should you outsource bookkeeping?
	Business Process Outsourcing allows you to Focus on business strategies and goals Close your books faster Increase quality, reliability of bookkeeping Attain specialization Utilize the expertise of the outsourcing company Reduce recruitment, training, administration and other operational costs by economies of scale Cost savings of 50% or more

2	What size of business benefits from Outsourced Bookkeeping services?
	Small and medium sized businesses with transactions ranging between 200 and 10000 per month can benefit from our bookkeeping services.

3	How do we stay in touch with you?
	Our representatives and supervisors are accessible to you over email,chat and phone. This is how we maintain a close relationship with you and keep you satisfied with our service.

4	How do you cancel our service?
	You can withdraw or cancel our services at any point of time by informing us provided all fees are paid.

5	What are the services we offer?
	These are the services we offer: Entry of transactions Easy Systematic Filing Anytime Document Viewing Service View & Download QuickBooks^® records Disaster Recovery Bank reconciliation Revenue recognition Accounts receivable Revenue receipts Accounts payable Bill payments Incomes Depreciation Balance all receipt expenses and income

6	What is the cost of service?
	NO SIGN UP FEE. 1. Per Hour or 2. Per Transaction MONTHLY: $190/month (Minimum)

7	Do you interface with shopping cart applications or service providers?
	Yes, we have direct links with most shopping carts applications and we can logon directly to their site with your written approval or you can upload us your shopping cart data file via your secure private ClickAccounts portal. The upload of the data is encrypted for security of your data.

8	Can you enter my bank and credit card transactions automatically in QuickBooks?
	Yes, we can. We recommend that you upload to us your file from your banks and credit card via your ClickAccounts private portal. We will automatically enter all your transactions in QuickBooks and categorize them. The upload of the data is encrypted for security of your data.

Processes

1	How to send documents?
	You have the following options to send us the transaction records: You can scan paper documents and send us the copy by uploading the file using our website or upload online documents In case of problems with upload, you can send the documents via email or internet fax services(unsecure).

2	How do you ensure that the transfer is secure?
	We ensure that all scanned document that you upload are encrypted and secure by using SSL 128 bit through the Internet.

3	How do you know if the transfer is complete?
	You can view the uploaded documents in the Upload link on our website to check whether your documents have been uploaded in order or not. We will do a comparison between the size (bytes) of source and received document to verify correct transfer. In case of transmission error you redo the transfer.

4	What kind of support is available to you?
	Our staff is available to you via E-mail, Live Chat or Phone for any questions or clarifications.

5	How does you pay for our services?
	You allow automatic payments through your bank or credit card for our services on a monthly basis. We will bill you for the number of transactions you send to us each month and we will collect the amount due using the automatic transfer through your bank or credit card.

6	How do you view, download financial information or scanned documents?
	We provide QuickBooks reports through your secure and private website portal. You can download your complete QuickBooks company file in a secure and trusted environment. You can report locally by opening the file inside your QuickBooks at your site. You will be able to locate the online archived document (paper, email message, file) and associate with the QuickBooks entries.

7	How to order?
	Sign up by filling the registration form Receive approval with temporary information Change your login information within 48 hours Receive another email with starter kit and implementation plan Receive a scheduled conference call over phone or chat with 24 hours Send us existing financial records.

Dependability

1	How do you ensure that the financials entered are correct?
	We make sure that every transaction entered is inspected and approved by a qualified supervisor Each document along with the transaction is posted on your private portal page for your approval Only after you approve these transactions we consider them as final and file them on QuickBooks in the Document Management System.

2	How do you relate a document with the QuickBooks records?
	Each time you upload a document, we generate a distinct transaction number and this number is entered on the "Memo" area of the related transaction on QuickBooks. You will see the transaction number on the register or in reports.

Requirements

1	What do you need to subscribe to our services?
	A scanner. We can provide you a list of high resolution scanners available at a low price QuickBooks 2002 or a higher version of QuickBooks

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